Terms & Conditions

Articles, FAQs and other content on this website are for general education. They are not a diagnosis or a substitute for a consultation with a doctor who has assessed you. A doctor–patient relationship begins only when a consultation takes place.

• Available slots reflect the doctor's current schedule, in Indian Standard Time (IST). Each slot is a short consultation, usually 10 minutes.
• Give accurate details, including a working Indian mobile number. We use it to contact you about your appointment.
• Your booking is confirmed only when the confirmation page is shown. For bookings that need online payment, the slot is held for a short time (usually 15 minutes) while you pay, and is released if payment is not completed.
• For in-clinic visits, please arrive 10 minutes early and bring earlier prescriptions, reports and scans. Unless a fee was collected online, the consultation fee is paid at the clinic.
• The appointment time is our best estimate. Waiting times can vary when earlier patients need more time or the doctor is called for an emergency.
• The clinic may need to reschedule or cancel an appointment, for example for emergency surgery or unplanned leave. We will contact you by phone or WhatsApp, and our Cancellation & Refund Policy applies.
• We may cancel bookings that appear to be fake, duplicate or made to block slots.

Online consultations are provided in line with the Telemedicine Practice Guidelines issued in March 2020 by the Board of Governors in supersession of the Medical Council of India, as applied by the National Medical Commission, and any later updates.

• Consent: by booking and joining an online consultation, you consent to being consulted by video.
• Identity: the doctor will confirm the patient's name and age and may ask for identification. A parent or guardian must be present for patients under 18. The person being treated should attend the call.
• Suitability: the doctor decides whether your problem can be managed safely by video. Many ear, nose and throat conditions need an examination, endoscopy or hearing test, so you may be advised to visit the clinic. The online consultation is still treated as completed in that case.
• Prescriptions: the doctor may issue a prescription only where the guidelines allow it. Some medicines cannot be prescribed in a teleconsultation.
• Joining the call: the Google Meet link appears on your booking confirmation page and in the calendar invitation sent to your email. Use a device with a camera, microphone and a stable internet connection, and join from a quiet, private place a few minutes before your slot.
• If you have not joined within 10 minutes of the start time, the consultation may be marked as missed. If the doctor cannot connect because of a problem on our side, we will reschedule or refund you.
• Neither you nor the doctor may record the consultation without the other's permission. We do not record consultations.
• Video consultations have limits: the doctor cannot examine you physically, and advice depends on the information you give. Tell the doctor about all your symptoms, medicines and allergies.

• Fees are shown in Indian Rupees (₹) before you pay and include any applicable taxes.
• Online payments are processed securely by Razorpay using the methods it offers, such as UPI, cards, net banking and wallets. We do not store your payment details.
• If a payment is deducted but your booking is not confirmed, or you are charged twice, the extra amount is refunded automatically.
• Fees may change from time to time. Changes do not affect bookings that are already confirmed.

Cancellation, rescheduling, missed appointments and refunds are covered by our Cancellation & Refund Policy, which forms part of these terms.

• Reviews must be honest and based on your own experience at the clinic or in an online consultation.
• Do not include anyone else's health information, contact details, abusive or defamatory language, advertising or links.
• We moderate reviews before publishing them and may decline or remove reviews that break these rules. We never pay for or reward reviews.
• By submitting a review you allow us to display it on this website. Reviews are the personal views of the people who write them.

Do not misuse the website: for example, do not make bookings you do not intend to keep, try to access the admin area or other people's bookings, interfere with the site's security or operation, or copy content using automated tools.

The text, photographs, logo and design of this website belong to NEO ENT Clinic or Dr. Savyasachi Saxena, or are used with permission. You may share links to our pages, but you may not copy or reuse content without written permission.

The website relies on third-party services such as Razorpay (payments), Google Meet, Google Calendar and Google Maps, and WhatsApp. Their own terms and privacy policies apply when you use them, and we are not responsible for their availability or content.

We work to keep the website accurate and available, but it is provided "as is" and may occasionally be unavailable or contain errors. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the website, or for delays or failures caused by internet, payment or messaging services outside our control. Nothing in these terms limits any liability that cannot be limited under Indian law.

These terms are governed by the laws of India. Subject to applicable consumer protection law, the courts at Ghaziabad, Uttar Pradesh have jurisdiction over any dispute.

We may update these terms from time to time. The version on this page, with the date shown at the top, applies to bookings made after that date.