In short
- Cancel at least 4 hours before your appointment for a full refund.
- If the doctor cancels, or a technical problem on our side stops the consultation, you get a full refund or a free reschedule.
- Missed appointments and late cancellations (less than 4 hours before) are not refundable.
- Refunds go back to your original payment method through Razorpay and usually reach you in 5–7 business days.
This summary is for convenience; the full text below is what applies.
This policy applies to fees paid online on this website to NEO ENT Clinic, such as online video consultation fees and any booking fee collected at checkout. Fees paid at the clinic counter, and services at Fortis Hospital, Noida, are handled under those facilities' own billing rules. See also our Terms & Conditions.
Refunds at a glance
| Situation | What happens |
|---|---|
| The doctor or clinic cancels or cannot keep your appointment | Full refund, or a free reschedule if you prefer |
| You cancel at least 4 hours before the appointment start time | Full refund |
| You cancel less than 4 hours before the start time | No refund. We will offer another slot if one is available |
| You do not come to the clinic, or do not join the video call within 10 minutes of the start time | No refund (missed appointment) |
| The doctor cannot connect to the video call because of a technical problem on our side | Full refund, or a free reschedule if you prefer |
| Money was deducted but your booking was not confirmed, for example because the slot was taken while you were paying | Automatic full refund |
| You were charged more than once for the same booking | The extra payment is refunded in full |
| The consultation has taken place | Not refundable |
All times are Indian Standard Time (IST). An eligible refund is always the full amount you paid; we do not deduct cancellation or processing charges.
How to cancel or reschedule
- Call +91 70110 36165, send a message on WhatsApp (opens in a new tab) or email ent.neoclinic@gmail.com.
- Share your booking reference (shown on your confirmation page) and the mobile number you booked with.
- We will confirm the cancellation or your new slot on the same number.
The time your WhatsApp message or email reaches us counts as the time of cancellation, even outside clinic hours. Calls can be made during clinic hours.
Rescheduling
If you ask at least 4 hours before your appointment, we will move your booking once to another available slot at no charge, and the fee you paid carries over. Later requests are at the clinic's discretion and depend on availability.
When you will receive your refund
- Automatic refunds (unconfirmed bookings and duplicate payments) are started immediately. Other approved refunds are started within 2 business days of your cancellation or of the clinic's cancellation.
- Refunds are processed by Razorpay to the original payment method: the same UPI account, card or bank account.
- Once started, a refund usually reaches your account within 5–7 business days, depending on your bank or card issuer.
- If you have not received it after 7 business days, contact us with your payment details and we will share the refund reference so your bank can trace it.
Failed payments
If money is deducted but the payment shows as failed, no booking is made. Such amounts are normally reversed automatically by your bank or Razorpay within 5–7 business days. If it has not been reversed after that, contact us and we will help.
Questions? Contact NEO ENT Clinic
For cancellations, rescheduling or a refund query, share your booking reference and the mobile number you booked with.
117-A, Gyan Khand-4, Kala Pathar Road, near Mangal Chowk, Indirapuram, Ghaziabad, Uttar Pradesh 201014